Refund Policy

1. Overview

Regina Net is committed to customer satisfaction and fair business practices. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased from Regina Net, the process for requesting a refund, the timeline for processing, and exceptions that may apply.

By engaging with our paid services, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

You may be eligible for a refund from Regina Net under the following circumstances:

2.1 Service Not Rendered

If you paid for a service and Regina Net was unable to provide that service due to circumstances on our end, you are entitled to a full refund of amounts paid for the undelivered service.

2.2 Billing Error

If you were charged an incorrect amount or charged for a service you did not request, you are eligible for a refund of the excess or erroneous charge. Please contact us promptly if you believe you have been incorrectly charged.

2.3 Cancellation Within the Cooling-Off Period

If you cancel a service engagement within two (2) business days of purchase and before services have been materially commenced, you may be eligible for a full refund. Services are considered "materially commenced" once a consultation has been conducted or substantive guidance has been provided.

2.4 Service Quality Issues

If you believe our service fell significantly short of the described service, you may submit a refund request explaining the specific concerns. Refund determinations in such cases are made on a case-by-case basis and at Regina Net's discretion.

3. Non-Eligibility for Refunds

Refunds will generally not be issued in the following circumstances:

• Services that have been fully rendered and delivered as described
• Dissatisfaction with information received that was accurate and provided in good faith
• Decisions made based on our guidance that did not produce desired outcomes with service providers
• Cancellation requests submitted after services have been materially completed
• Changes in personal circumstances or preferences after services have been provided
• Refund requests submitted more than thirty (30) days after the service was provided
• Requests related to provider services (charges from your cable, internet, or streaming provider are between you and that provider)

4. How to Request a Refund

To submit a refund request, please follow these steps:

1. Contact Us: Submit your request through our Contact page or send an email to our support team.
2. Provide Details: Include your full name, the date of service, a description of the services purchased, the amount paid, and a clear explanation of why you are requesting a refund.
3. Include Documentation: Where applicable, include any receipts, confirmation emails, or other documentation supporting your request.
4. Allow Processing Time: Our team will review your request and respond within five (5) business days.

Refund requests submitted without sufficient information may be delayed. We may ask for additional details to process your request.

5. Refund Processing Timeline

Once a refund has been approved:

• Approval Notification: You will be notified of the approval decision within five (5) business days of submitting your request.
• Processing: Approved refunds will be processed within seven (7) business days of approval notification.
• Credit to Original Payment Method: Refunds are issued to the original payment method used at the time of purchase. Depending on your financial institution, it may take an additional three (3) to ten (10) business days for the credit to appear on your account.

Regina Net is not responsible for delays caused by banking institutions or payment processors.

6. Partial Refunds

In some cases, a partial refund may be issued where:

• Services were partially rendered (e.g., an initial consultation occurred but follow-up services were not provided)
• A portion of a multi-part service was delivered and a portion was not
• Specific circumstances warrant a partial refund at Regina Net's reasonable discretion

7. Exceptions

The following additional exceptions apply to this Refund Policy:

• Promotional Services: Services obtained through promotional offers, free trials, or discounts may be subject to modified refund terms disclosed at the time of the promotion.
• Fraudulent Requests: Refund requests that are found to be fraudulent or made in bad faith will be denied and may result in termination of access to our services.
• Chargebacks: If you initiate a chargeback through your financial institution before allowing Regina Net to resolve a refund request in good faith, we reserve the right to dispute the chargeback and provide documentation of services rendered.

8. Refunds for Provider Services

Regina Net does not process or manage payments for any cable, internet, phone, or streaming service provider. If you have a billing dispute or refund request related to a provider's services, you must contact that provider directly.

Regina Net cannot:

• Request refunds from providers on your behalf
• Process refunds for provider service charges
• Guarantee that providers will honor your refund requests

We can, however, provide guidance on how to approach a refund conversation with a service provider, what consumer protections may apply, and what information to gather when disputing a charge.

9. Modifications to This Policy

Regina Net reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated effective date. For services purchased prior to a policy change, the policy in effect at the time of purchase will apply.

10. Contact Information

For refund requests, billing questions, or further clarification on this policy, please contact us:

• Company: ConnectAssist
• Website: connectassist.com
• Contact Page: connectassist.com/contact.html

We are committed to addressing your concerns promptly and fairly. Customer satisfaction is important to us, and we will make every reasonable effort to resolve any service issues.